Delivering best-in-class chat eCommerce experience
WHAT WE DELIVERED:
Product Design / UX / Design System
Merchant portal
A centralized hub for our customers (aggregators) to manage their merchants, add/remove available products and templates and analyze message traffic and interaction volumes.
Workflow builder
An advanced drag-and-drop workflow builder that enables the rapid building, testing, and deployment of automated messaging and orchestration of business processes.
Agent desk
Easy-to-use customer support chat-based software that enables real-time, live agent communication with customers on multiple chat channels via a single web interface. Built-in AI assistant evaluates user’s sentiment and provides suggested responses for agents to use.
Integrated payments
Clickatell’s PCI-compliant global payment gateway features account authentication and tokenization technologies, making it easy for customers to safely store payment details for quick one-tap checkout.
